Product Management

The BPS Product Management team was designed to:

• Provide a holistic approach to managing the technology of UT Health Science Center’s tools to:
  
  • Move towards SaaS/PaaS to align with Cloud business strategy
  • Ensure current versions are installed in a timely manner
  • Ensure authentication methods meet standards
  • Ensure updates, backups, disaster recovery, etc. are being performed
  • Ensure contract supports all technical needs
  • Monitor vendor Service Level Agreement (SLAs)
• Participate in the full product life cycle, from acquisition to retirement, by:
  
  • Partnering with Campus Customer and Procurement/Contracts to ensure vendor agreements include all technology elements and meet UT Health Science Center ITS standards
  • Collaborating with Campus Customers and vendors to remedy gaps
• Support the functional teams, so they can use their software in a safe and secure manner, all while protecting UT Health Science Center data, systems and network

IT Service Management